Privacy Policy
The Privacy Act requires us to have procedures in place to cover
the collection, use and disclosure of personal information
we may hold about you. We have always believed that your
privacy should be protected,
and we abide with and are bound by the National Privacy
Principles in Australia.
Personal Information
We hold information that you have given us about yourself. The information you might have given us when registering as a client and treatment information. Includes contact details, general demographic and treatment information.
Why Collect Personal Information?
We collect this information to provide you with our services
such as managing treatments and products that are likely to be useful
to you. Responding to your questions, solving your problems, knowing
what sort of services are likely to be useful to you and to develop
a better understanding of your needs and to monitor your progress
with our treatments.
Do you ever use my information to send me other advertising material?
From time to time, we would also like to let you know
about other products and services from The Clinic that
you might be interested in.
Will my information be disclosed to others?
We will not share, sell or trade your personal information
to any outside party. We use secure sites to ensure that
your information is kept safe and confidential.
Only our Board of Directors, employees, contractors and
third party suppliers (e.g. computer programmers) who perform
work on our behalf will have access to your personal information.
We bind our suppliers with the same standard of care as
we do ourselves so they cannot provide this information
to anyone else.
How long do you keep my personal information?
As a guide, we retain information for seven years after
your last dealing with us, however we may retain some information for
shorter or longer periods than this, depending upon specific legal
requirements and other relevant factors pertinent to the proper and
practical management of our clinics.
How do I get access to personal information?
You can request access to personal information by contacting
the Privacy Officer. There are some circumstances in which we are entitled to
deny you access to information; for example, you may not obtain access
to information relating to existing or anticipated legal proceedings
or where the privacy of others may be breached if the information was
accessed or where the law requires or authorizes such access to be
denied. The Privacy Officer will advise if any of these circumstances
apply to you.
What to do if you think we've made an error?
We are committed to the protection of your privacy. However,
sometimes human errors do occur. If you think that we have not lived
up to our commitment, please contact us. Our objective is to respond
to any complaint within 7 days, although it may take longer to settle
the issue. Where we have done the wrong thing, we will take all reasonable
steps to ensure that it does not happen again.
Resolution of privacy concerns
If you are concerned about a possible interference with
privacy, you should contact the Privacy Officer. If your concerns are
not resolved to your satisfaction, the matter can be referred to the
Privacy Commissioner on 1300 363 992 (Australia).
Privacy Officer Contact Details
Kaye Scott
Lisa Sullivan-Smith
Lvl 22 / 520 Oxford St
Bondi Junction 2022 NSW
Sydney, Australia
Tel 02 9386 1533
Fax 02 9386 1588
E-mail: contactus@theclinic.net.au
©2005 The Clinic Pty Ltd - All rights reserved