In this Privacy Policy, 'us' 'we' or 'our' means The Clinic International Pty Ltd ACN 600 043 178 (“The Clinic International”) and The Clinic Pty Ltd ACN 089 079 989 (“The Clinic”).

We are committed to respecting your personal information. Our Privacy Policy sets out how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).

By providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and you consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

 

SECTION 1 – What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

 

SECTION 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us using the contact information provided below.

 

SECTION 3 – What personal information do we collect?

We may collect the following types of personal information:

• your name, date of birth, mailing or street address, email address, personal and work telephone number, and other contact details;
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• your financial information and payment details;
• any information that you provide to us when making an enquiry through our website;
• details of the products or services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products or services and respond to your enquiries;
• any additional information relating to you that you provide to us directly or indirectly telephone or via our website; and/or
• any other personal information that may be required in order to facilitate your dealings with us.

 

SECTION 4 – How do we collect your personal information

We may collect these types of personal information directly from you when you: 

• use our website;
• make a purchase a product or service from our store;
• register an account through out website;
• communicate with us in person, by telephone, by correspondence (e.g. letters, email, facsimile), via social media networking sites (e.g. Facebook), chats, email, online chat bots, our website, or when you share information with us from other social applications, services or websites; and/or
• interact with our sites, services, content, advertising, and marketing campaigns.

 

SECTION 5 – Why do we collect, hold, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes: 

• to provide services to you;
• to provide appropriate information and opinions about our services to you;
• to operate, protect, improve and optimise our website, services and user-experience – such as to perform research and analytics;
• for advertising and marketing purposes;
• to send you marketing and promotional messages, and other information that may be of interest to you;
• to provide information credit reporting agencies and courts, tribunals and regulatory authorities if you fail to pay for the services and supports we have provided;
• to provide information to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• to resolve any disputes with or in relation to you; and/or
• to enforce our agreements with third parties.

 

SECTION 6 – Direct marketing

We may send you direct marketing communications and information about us and our services. This may take the form of emails, SMS, mail or other forms of communication.  You may opt-out of receiving marketing communications and information from us by contacting us using the contact information provided below or by using the opt-out facilities provided (eg an unsubscribe link).

  

SECTION 7 – Disclosure and transfer of personal information outside australia

We may disclose personal information outside of Australia to our third-party service providers (for example Shopify Inc.).  Such third-party service providers may store or process your data overseas.  These countries may not provide the same level of protection as the privacy laws of Australia. 

When you provide your personal information to us, you consent to the disclosure and/or transfer of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act.  We take reasonable steps to ensure that overseas recipients deal with your personal information in a way that is consistent with the Privacy Act (including the Australian Privacy Principles). Third parties located overseas are not permitted to access or use your personal information except for these limited purposes and we only choose reputable service providers.

  

SECTION 8 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service  or Privacy Statement.

  

SECTION 9 - Third-party services

This Privacy Policy is strictly limited to the collection, storage and use personal information collected by The Clinic in the course of our business. It does not apply to any third parties. We have no control over the privacy practices or the content of any third party websites linked to our websites, and assume no liability for the privacy practices of those websites. We urge you to take time to examine individual privacy policies and guidelines on other websites

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

For Example: 

• www.afterpay.com/en-nz/privacy-policy
• www.getrecharge.com/privacy-policy/
• www.klarna.com/international/privacy-policy/
• www.zip.co/au/page/privacy
• www.policies.google.com/technologies/partner-sites

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

SECTION 10 – Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

 

SECTION 11 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  

SECTION 12 – Using our website and cookies

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We use cookies to personalise content, to analyse traffic, for advertising and to provide social media features. Some cookies are essential in order to shop on our website and in the event you do reject cookies this may impair the functionality of the website meaning that you are unable to shop on our website.

You can choose which cookies you’d like us (through our website) to store by updating your browser settings on your device. Each browser allows you to restrict or block cookies in different ways.

To find out more about cookies such as managing the cookies or how to see what cookies have been set on any of the browser types listed below, visit http://aboutcookies.org.uk/managing-cookies.

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

Please note that we're not responsible for the content of external websites.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

• Session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc;
• Shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits;
• Shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer;
• Cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart;
• Secure_session_id, unique token, sessional storefront digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access; and
• PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

We may also use Google Analytics to help us learn about who visits our site and what pages are being looked at. Information about privacy issues relating to Google Analytics can be found here.

 

SECTION 13 – Age of consent

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 14 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

SECTION 15 – Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at The Clinic SCOTT + SULLIVAN, Suite 2203, Westfield Tower 1, 520 Oxford St, Bondi Junction, NSW, 2022 or by mail shop@theclinic.net.au

 

The Clinic Bondi - Data Breach Policy

Effective Date: 09.07.24

1. Purpose

The purpose of this Data Breach Policy is to ensure that The Clinic Bondi responds appropriately to data breaches, safeguarding the personal information of our clients and complying with relevant legal requirements.

2. Scope

This policy applies to all employees, contractors, and third-party service providers of The Clinic Bondi who have access to personal data collected and processed by The Clinic Bondi.

3. Definition of a Data Breach

A data breach is defined as the unauthorized access, disclosure, alteration, or destruction of personal information. This includes, but is not limited to:

• Loss or theft of data or equipment containing personal data.
• Hacking or other forms of unauthorized access to systems.
• Human error resulting in accidental disclosure of personal data.
• Unintended disclosure of personal data due to inadequate security measures.

4. Reporting a Data Breach

Any employee, contractor, or third-party service provider who becomes aware of a data breach must report it immediately to the Data Protection Officer (DPO) or designated authority. Reports can be made via email, phone, or in person and must include:

• Description of the breach.
• Types of data involved.
• Known or suspected causes.
• Measures taken to mitigate the breach.

5. Data Breach Response Plan

Upon receiving a data breach report, the DPO will initiate the following steps:

1. Containment and Assessment

• Immediately contain the breach to prevent further unauthorized access or damage.
• Assess the extent and impact of the breach, including the type and volume of data involved.

1. Risk Evaluation

• Evaluate the risks associated with the breach, including potential harm to individuals and the organisation.
• Determine whether the breach is likely to result in serious harm to affected individuals.

1. Notification

• Notify affected individuals promptly if the breach is likely to result in serious harm.
• Notify relevant regulatory authorities within the prescribed time frame, if required by law.
• Provide clear and concise information about the breach, including steps taken to mitigate harm and recommended actions for affected individuals.

1. Investigation and Documentation

• Conduct a thorough investigation to determine the root cause of the breach.
• Document all actions taken in response to the breach, including containment, assessment, notification, and remediation efforts.

6. Remediation and Prevention

Following a data breach, The Clinic Bondi will:

• Implement measures to address the root cause and prevent recurrence.
• Review and update data protection policies and procedures as necessary.
• Provide additional training to employees on data protection and breach response, if needed.

7. Review and Continuous Improvement

This Data Breach Policy will be reviewed annually and updated as necessary to ensure compliance with legal requirements and best practices. The Clinic Bondi is committed to continuous improvement in data protection and breach response. Security measures are put in place and checked on a daily basis. 

9. Contact Information

For questions or concerns regarding this Data Breach Policy, please contact:

Data Protection Officer (DPO)
The Clinic Bondi
Email: shop@theclinic.net.au
Phone: 

. Policy Approval

This Data Breach Policy has been approved by the management of The Clinic Bondi and is effective as of the date indicated above.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at shop@theclinic.net.au.

 

Mobile Terms of Service

The Clinic Online Store

Last updated: Dec. 16, 2025

The The Clinic Online Store mobile message service (the "Service") is operated by The Clinic Online Store (“The Clinic Online Store”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Clinic Online Store’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Clinic Online Store through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Clinic Online Store. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CLINICSTORE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Clinic Online Store mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CLINICSTORE or email shop@theclinic.net.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.