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Returns Policy

We hope you will be delighted with your products. If you are not completely happy, we do accept returns and exchanges according to the below conditions, provided the original product is received back to us within 30 days of purchase and is under 30% used. To process a return or exchange, please email us at info@theclinic.net.au and quote your order number.

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Returns Policy Terms And Conditions

The products we stock are medical grade and it is important to always use products as directed on the label. In the rare case that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and call us on 02 9386 1533. Upon receipt of proof of a reaction, we will reimburse you for a full refund, including shipping costs to return the product to us. Receipts must be provided as proof of purchase.

We provide several tools on our website to help you choose the products that are right for your skin type. If you choose a product that does not suit your skin and wish to return it, a handling and restocking fee may apply up to 50% of the value of the item. You will be responsible for the shipping charges to return the product to us.

For change of mind returns, you will be responsible for all shipping charges, both to return the original product and to ship the new product to you. Products returned must be in 'as-new' condition. This means you have not opened or used the product. Please return items secured in their original packaging. If you cannot return a product 'as new', a handling and restocking fee may apply up to 50% of the value of the item. 

If the return is due to faulty products or a result of our error, we will send you a replacement product as soon as the original is received back and provided it is in 'as-new' condition. We will reimburse you for the cost of returning the original product to us. Receipts must be provided as proof of purchase.

Once returned products have been received, a refund will be processed via the same method by which you made the purchase. Please note that it can take up to 7 business days for the refund to appear in your account.

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