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Shipping Information

Domestic

Free Shipping for all orders $130 or above (sent as standard post). For orders under $130:

Standard Post $10. Received within 7 business days *

Express Post $15. Received within 3 business days *

* Shipping times vary depending on location.

Things To Note

  • Orders placed before 9am (AEDT) weekdays are despatched on the same day (excludes public holidays). All our orders are despatched from Sydney metro.
  • For security, we recommend you select Signature Required during checkout. If no-one is home to sign for the parcel, a notification card will be left at the address advising that the parcel can be collected from a nearby Post Office. 
  • If you select Authority to Leave, please specify a safe place in the notes section during checkout. We do not take responsibility for items that are authorised to leave that are lost, stolen, claimed as non-delivered, or otherwise missing.
  • For orders placed during public holidays, please allow an extra 2 business days processing time. 
  • We ship to Parcel Lockers, PO Boxes and GPO boxes however we do not ship to hotels.
  • Please double check your shipping information is correct, including business name or unit number. We do not take responsibility for missing items if your address is incomplete or invalid.
  • Tracking information is provided by our shipping carriers and will provided to you by email during the order fulfillment process. We do not take responsibility for issues with tracking or delivery once the parcel is with the carriers.
  • Should an item be returned to sender, re-postage fees may apply.

Black Friday Shipping

Black Friday sales will occur on Friday 23rd November 2018. Due to the increase in orders, same day despatch will not apply. Please allow an extra 2 business days processing time for orders placed on Black Friday. Free shipping will apply to orders $200 or more.

When will my parcel arrive?

Please see estimated shipping times in table below. We use a range of different shipping carriers to ensure the most efficient service to get your products to you as quickly as possible, however we cannot make guarantees. If you are worried about delivery times, please contact us and we can make alternative arrangements.

Please see the bottom of this page for an indication of shipping deadlines for delivery before Christmas 2018.

Standard Post

Sydney, Melbourne, Brisbane metro areas 1-2 days
Adelaide metro areas 2-3 days
Northern Territory, Tasmania metro areas 5-7 days
Perth metro areas 7-9 days
Country areas add an extra 2-3 days

 

Express Post

Sydney, Melbourne, Brisbane, Adelaide metro areas 1-2 days
Northern Territory, Tasmania, Perth metro areas 2-3 days
Country areas add an extra 1-2 days

 

International

We ship to New Zealand, Oceania, Asia, India, China, Japan, North America, Central America, South America, Europe and the United Kingdom. Orders to these locations are usually delivered within 12 business days. Please note, these times are estimated delivery times only and international orders can be subject to delays due to customs clearances. If your country is not available on the drop-down menu on the checkout page, simply fill out the delivery address details in the other fields and we will be in touch to confirm your delivery.

International shipping charges are based on parcel weight and will be calculated at checkout. As an indication, International shipping starts at $25 for Zone 1 (New Zealand), $35 for Zone 2 (Oceania, Asia, India, China, Japan) and $45 for Zone 2 (North America, Central America, South America, Europe, United Kingdom). International orders do not qualify for free shipping.

2018 Holiday Season Shipping Deadlines

Northern Territory - 4th December

Country Western Australia - 4th December

Country Victoria - 8th December

Country South Australia - 8th December

Country NSW & QLD (not itemised below) - 11th December

Perth Metro - 12th December

Tasmania (Hobart / Launceston) - 14th December

Rockhampton, Gladstone & Maryborough - 14th December

Bundaberg (Wide Bay) - 14th December

Cairns, Townsville & Mackay - 15th December

Adelaide, Geelong & Bendigo - 18th December

Canberra & Wollongong - 18th December

Orange - 18th December

Tamworth - 18th December

Regional NSW - 18th December

Sunshine Coast - 18th December

Toowoomba - 18th December

Melbourne & Albury Wodonga - 19th December

Newcastle & Central Coast - 19th December

Port Macquarie & Coffs Harbour - 19th December

Northern Rivers - 19th December

Brisbane & Gold Coast - 19th December

Sydney Local Metro - 20th December